Refund policy

Return & Refund Policy

At Tantan, we want every experience with us to be effortless and satisfying—from the moment you place your order to your very first sip. If for any reason you change your mind or encounter an issue with your delivery, here is everything you need to know about managing your return clearly and seamlessly.

Right of Withdrawal & Return Conditions (14 Days)

In accordance with European Union consumer regulations, you have the right to cancel or return your purchase within 14 days of receiving your items, without providing any justification.

To be eligible for a return, your items must meet the following conditions:

  • Product Integrity: As sealed food and beverage products, Tantan bottles must be unopened, unsealed, and unused, with the original security seal and glass stopper fully intact.

  • Original Packaging: Items (whether single bottles, tasting kits, or gift boxes) must be returned in their original packaging and in perfect resalable condition.

  • Included Accessories: Any glassware or accessories included in tasting kits must be undamaged and unused.

  • Proof of Purchase: You will need to provide your receipt or order confirmation email.

How to Initiate a Return

To start a return process, please follow these simple steps:

  1. Get in touch: Send an email to ciao@tantanclub.com with your order number, the items you wish to return, and the pickup address.

  2. Follow the instructions: Once your request is approved, we will send you a return shipping label along with detailed instructions on how and where to send your package.

  3. Ship the package: Returned items must be sent to the following address:

    DEPOSITO TANTAN c/o REVINI 
    Via Fossona, 50 - 35030 Cervarese S. Croce (PD) ITALY

Please note: Packages sent back to us without a prior approved return request will not be accepted or refunded.

Damages, Breakages & Delivery Issues

Our protective packaging is specifically engineered to keep glass bottles safe during transit. However, if your package arrives damaged, incomplete, or with incorrect items:

  • Please inspect your order immediately upon delivery.

  • In the event of damage or defects, take clear photos of the package and the damaged items, and contact us right away at ciao@tantanclub.com.

  • We will evaluate the issue immediately and arrange for a free replacement shipment as quickly as possible.

Exceptions & Non-Returnable Items

For health and hygiene protection reasons (under EU consumer safety laws), we cannot accept returns on opened bottles, partially consumed products, or items with broken safety seals.

Additionally, we cannot accept returns for:

  • Digital Gift Cards.

  • Custom or personalized orders for private events or corporate clients.

  • Items purchased during special promotional sales or clearance events.

Exchanges

The fastest way to exchange an item (for instance, if you wish to swap a single bottle for a tasting kit) is to return the original item following the return procedure above. Once your return is accepted, you can make a separate new purchase directly at tantanclub.com.

Refunds & Processing Times

Once your returned package is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Returns: If approved, your refund will be automatically processed back to your original payment method within 10 business days.

  • Banking Processing: Please keep in mind that your bank or credit card company may require additional business days to process and post the refund to your account.

  • If more than 15 business days have passed since your return was approved and you haven't received your credit, please contact us immediately at ciao@tantanclub.com.